CCTV SERVICE PLAN
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Copyright 2016 Quantum Technologies S.A

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Customer Care
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1. Check whether the customer has experienced any problems with the system
2. Carry out a visual inspection of all major components (including cabling and connection where
    accessible) for signs of deterioration or damage
3. Examine supporting brackets and towers for signs of corrosion and damage
4. Check physical condition of cameras and housings for signs of deterioration due to rain, dust and dirt
5. Check camera focus, operation of auto-iris lenses and that field of view is correct
6. Clean camera lenses / housings as necessary
7. Check operation and condition of wiper blade and parking position of wiper unit (adjusting stop if
    necessary), and check washer bottle levels
8. Check condition of pan/tilt unit, adjusting position of end stops and presets where applicable
9. Check operation of infra-red lamps where applicable
10. Check operation of monitor controls and adjust for best picture
11. Check operation of switchers, multiplexers and any telemetry controllers where applicable,
       including external alarm interfaces where fitted
12. Check time/date settings on controls and adjust where necessary
13. Check operation controls and make a short test recording of video recorders
14. Check time/date and time lapse settings on DVR and adjust if necessary
15. Check hours run indicator on DVR and recommend removal for service where appropriate
16. Check the CCTV system is fully operational
17. Carry out minor adjustments
18. Resolve customer questions and queries
    
All work carried out on site, along with arrival and departure times, are recorded on the Job sheet. The service engineer will also note down any deficiencies in the system and recommend work required to maintain full, trouble free operation.

What is included in a Service / Maintenance Visit?
Who Needs a Service / Maintenance Plan ?
If you have a CCTV System installed at your premises, No matter who done the installation for you or your company. We offer you a service plan that is cost effective and efficient and that will suit your pocket.
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